1. General
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This website, operated by C21 Group ("Company," "We," "Us,"
or “Our”), provides information regarding our services,
packages, events, and other offerings.
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We are committed to delivering the best possible services and
experiences. However, all purchases made through our website
are subject to the terms outlined in this Refund Policy.
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Customers are advised to carefully read this Refund Policy
along with our Terms & Conditions before making any
transaction.
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By accessing or using this website and/or making any purchase,
you agree to be bound by the terms of this Refund Policy
without modification. If you do not agree with these terms,
you are advised not to transact on this website.
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Unless specifically stated otherwise, C21 Group does not offer
refunds or money-back guarantees on any packages, services,
bookings, or event tickets.
2. Definitions
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Customer
means any individual or entity who purchases goods or avails
services from C21 Group for consideration and does not include
a person purchasing such goods or services for resale.
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Date of Transaction
means the date on which the purchase of any product, service,
package, or event ticket is successfully completed, including
the date of any renewal processed in accordance with the
applicable agreement.
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Website
means the official website operated by C21 Group.
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Packages
refers to any promotional packages, bundled services,
subscription plans, or special offers provided by C21 Group.
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Events
refers to any ticketed or non-ticketed events, shows,
exhibitions, promotional activities, or special programs
organized or hosted by C21 Group.
3. Refund Rules
3.1 Packages
- All sales of packages are final.
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C21 Group does not provide any refund, cancellation, or
money-back guarantee once a package has been purchased.
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No compensation, credit, or transfer will be provided in
case the customer chooses not to utilize the package after
purchase.
3.2 Events
- All event bookings and ticket purchases are final.
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No refund or money-back guarantee shall be provided if
cancellation is made from the customer's end for any
reason whatsoever.
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In the event of cancellation or disruption due to:
- Technical failure
- Government restrictions
- Natural calamity
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Force majeure circumstances beyond our reasonable
control
C21 Group reserves the right to compensate the customer
at its sole discretion, which may include:
- Issuing replacement tickets for a future event
- Providing event credit for future use
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No cash refund shall be provided unless expressly decided
by C21 Group management.
4. Modification of Policy
C21 Group reserves the right to amend, modify, or update this
Refund Policy at any time without prior notice. Customers are
advised to review this page periodically.
5. Contact Us
For any queries, concerns, or feedback regarding this Refund
Policy, you may contact us through the official Contact Us
section available on our website.
